Customer Service
Customer Help – Kyna Felix
How Can We Help You?
- We accept major debit/credit cards and PayPal.
- Payments are processed securely via SSL encryption.
- Klarna installment options may be available. Learn more.
- Orders processed within 1–3 business days.
- Standard delivery: 4–9 days. Times may vary.
- Shipping fees calculated at checkout.
- Lost packages are investigated before replacement/refund.
- Return within 14 days if unused and in original packaging.
- Customer pays return shipping unless item is faulty/incorrect.
- Notify damaged/faulty items within 48 hours with photos.
- Refunds processed via original payment method within 5–7 business days.
- Exchanges subject to availability; refund if unavailable.
- Products meet UK safety standards.
- Always follow instructions provided.
- Damages caused by improper use are not covered.
- Keep products clean and follow care instructions.
- Improper use may void warranty.
