Legal Pages

Kyna Felix Ltd (“we”, “our”, “us”) collects and processes personal data in accordance with the UK GDPR and Data Protection Act 2018.

• Information We Collect: Full name, email, delivery/billing address, payment info, order history, communication records.
• How We Use Your Information: Process orders, provide customer support, send updates, improve website/products.
• Processing Basis: Contract, legal obligation, or legitimate interest.
• Data Sharing: Payment processors, delivery partners, legal authorities. Data is never sold.
• Data Retention: Financial/transaction records: 7 years. Customer service records: 3 years. Marketing data: until consent withdrawn.
• Your Rights: Access, correct, delete, restrict, portability, withdraw consent. Contact: support@kynafelix.co.uk
• Cookies: See Cookie Policy; explicit consent required via banner.
• Data Security: SSL encryption for payments.

• Operated by Kyna Felix Ltd, UK registered. Accessing/purchasing indicates acceptance.
• Products/prices may change without notice. Prices include UK VAT unless stated.
• Orders subject to acceptance and availability. Secure payment gateways used.
• Delivery times vary. Ownership passes on dispatch.
• Return policy complies with UK Consumer Contracts Regulations.
• Exchanges possible subject to availability; refunds if unavailable.
• Force majeure may affect delivery times.
• Not liable for indirect/incidental damages. Statutory consumer rights preserved.
• Governing law: England & Wales. UK courts exclusive jurisdiction.
• Contact: support@kynafelix.co.uk

• Return within 14 days, unused, original packaging with tags.
• Contact support@kynafelix.co.uk to initiate returns. Customer pays return shipping unless item is faulty/incorrect.
• Refunds within 5–7 business days via original payment method.
• Exchanges subject to availability; refund if item unavailable.
• Damaged/faulty items: Notify within 48 hours with photos. Replacement/refund provided.

• Orders processed 1–3 business days (excluding weekends/holidays).
• Standard delivery: 4–9 days. Times may vary.
• Shipping fees calculated at checkout.
• Not responsible for courier delays. Lost packages investigated before refund/replacement.
• Currently UK only. International shipping policy will be added when available.

• Cookies improve experience, track analytics, and support functionality.
• Types: Essential, Performance/Analytics, Functional, Advertising.
• Third-party cookies may be used (Google Analytics, Meta, payment providers).
• Users provide explicit consent via banner on first visit.
• Manage/delete cookies via browser settings.
• Updates may occur periodically.

• Information provided is for general purposes only; accuracy not guaranteed.
• Product descriptions/images/prices may vary.
• Use of site at user’s risk; not liable for damages.
• External links are not our responsibility.
• Governing law: England & Wales, UK courts exclusive jurisdiction.
• Updates posted with effective date.
• Contact: support@kynafelix.co.uk